Hi Intercom
We are trying to update the Intercom SDK for our app to the latest version, currently still on version 2.0.1
We are using React Native with Expo (version 51.0.39), and it works fine with version 2.0.1 (we are using the Expo plugin from version 8 of the React Native package), but if we try to update to the latest version, we get strange behaviors on iOS:
- For some users, during testing, some buttons are missing (for example the “close” button on the top left is missing, you can actually touch it but the icon is missing)
- Can’t send messages
- Can’t upload files from Google Drive
Other users had a black screen that went away after restarting the app (all of these tests were made with a release build deployed to TestFlight for iOS and Play Store as closed beta)
This issue is not happening on all devices and not for all users (we had issues on iPhone 11 Pro with iOS 18.3.1, but was working fine on an iPhone 16 Pro with iOS 18.2.0)
This is how we have configured the Explo plugin:
[
'@intercom/intercom-react-native',
{
appId: process.env.INTERCOM_APP_ID,
androidApiKey: process.env.INTERCOM_ANDROID_SDK_KEY,
iosApiKey: process.env.INTERCOM_IOS_SDK_KEY,
},
]
No intercomRegion because we are using the default US region
We also followed this to fix all deprecated methods https://developers.intercom.com/installing-intercom/android/migration-guide-v14 just to get the names of the methods because we didn’t find migration guide for React Native
Thanks in advance
