Some of our users are getting this error: ShimmerFrameLayout.java line 157com.facebook.shimmer.ShimmerFrameLayout.dispatchDraw Fatal Exception: java.lang.RuntimeExceptionCanvas: trying to draw too large(108387312bytes) bitmap.keyboard_arrow_upandroid.graphics.RecordingCanvas.throwIfCannotDraw (RecordingCanvas.java:280)arrow_drop_downandroid.view.ViewGroup.dispatchDraw (ViewGroup.java:4152)arrow_rightcom.facebook.shimmer.ShimmerFrameLayout.dispatchDraw (ShimmerFrameLayout.java:157)android.view.View.draw (View.java:21485)arrow_drop_downcom.android.internal.os.ZygoteInit.main (ZygoteInit.java:941) This happens with Intercom.client().displayMessenger()

I'd recommend that you contact our Support team directly through the Messenger on app.intercom.com about this. It seems like an issue that's specific to your configuration, so you'd need to share crash logs, a link to the conversation and some of the users affected.

Hey @tech t11, I'm looking into this for you now and I'll let you know what I find. Just to clarify, are you trying to draw a 108MB canvas?

Crash with ShimmerFrameLayout

Crash with ShimmerFrameLayout | Community

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