Dear Intercom Devs,After a new Intercom 15.0.2 SDK release, we have updated it on our end and released a new version of our app last week. Unfortunately, we started getting a new crashes from Intercom on Firebase. Here are the details of them.Crashed: nexus.reachability0 libobjc.A.dylib 0x3a7c objc_retain + 161 libobjc.A.dylib 0x3a7c objc_retain_x0 + 162 Intercom 0x5d424 -[IntercomSDK_IntercomNexusSocket resetSocket] + 186763 Intercom 0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 188004 Intercom 0x5a5e0 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 68325 Network 0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4566 libdispatch.dylib 0x2320 _dispatch_call_block_and_release + 327 libdispatch.dylib 0x3eac _dispatch_client_callout + 208 libdispatch.dylib 0xb534 _dispatch_lane_serial_drain + 6689 libdispatch.dylib 0xc0a4 _dispatch_lane_invoke + 38410 libdispatch.dylib 0x16cdc _dispatch_workloop_worker_thread + 64811 libsystem_pthread.dylib 0xddc _pthread_wqthread + 28812 libsystem_pthread.dylib 0xb7c start_wqthread + 8 Crashed: com.apple.main-thread 0 CoreFoundation 0x1b1238 CFRelease.cold.1 + 16 1 CoreFoundation 0x7f128 CFRetain + 330 2 CoreFoundation 0xe35ac __CFRunLoopTimerDeallocate + 44 3 CoreFoundation 0x7d024 _CFRelease + 284 4 Intercom 0x5d434 -[IntercomSDK_IntercomNexusSocket resetSocket] + 18692 5 Intercom 0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 18800 6 Foundation 0x83330 __NSFireTimer + 96 7 CoreFoundation 0xcb704 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32 8 CoreFoundation 0x8903c __CFRunLoopDoTimer + 940 9 CoreFoundation 0x2e7fc __CFRunLoopDoTimers + 288 10 CoreFoundation 0x7a5c4 __CFRunLoopRun + 1852 11 CoreFoundation 0x7f4dc CFRunLoopRunSpecific + 612 12 GraphicsServices 0x135c GSEventRunModal + 164 13 UIKitCore 0x39d37c -[UIApplication _run] + 888 14 UIKitCore 0x39cfe0 UIApplicationMain + 340 15 MyApp. 0x8840 main + 13 (AppDelegate.swift:13) 16 ??? 0x1b71d0dec (Missing)Could you please take a look?Thanks in advance!

Hey @Nick👋🏼 Shauna here from Support!I’ve gone ahead and opened a conversation with our support team to investigate this for you. They will reach out to you as soon as they can 🔥

Giving my +1 here. I’ve also seen this crash today with version 15.0.3 after leaving the app running in the background for a long time and then coming back to it.

Crashing issue with iOS Intercom SDK 15.02

Crashing issue with iOS Intercom SDK 15.02 | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded