Answered

Deep links on Intercom push notifications for iOS do not send the user to the correct page.

  • 27 October 2022
  • 3 replies
  • 307 views
A

Package: @intercom/intercom-react-native: ^3.0.3

 

When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked).

 

However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page.

 

Anyone have any idea why this behaviour might be happening?

 

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Best answer by paulu 12 July 2023, 23:31

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3 replies

Racheal
Userlevel 4
Badge +5

Hey @adnan​ Racheal from the Support Engineer team here 👋

 

We actually have an open issue here regarding deep links not working as expected coming from iOS in a closed state. Could you write into the team here via the Messenger so we can get you added to the issue?

P

We are getting this issue as well. Has it been resolved? We are on Intercom (14.0.7)

P

looks like the latest SDK 15.0.3 fixes the issue and looking thru the release notes it was most likely 15.0.1

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