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Answered

Deep links on Intercom push notifications for iOS do not send the user to the correct page.

  • October 27, 2022
  • 4 replies
  • 366 views

Package: @intercom/intercom-react-native: ^3.0.3

 

When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked).

 

However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page.

 

Anyone have any idea why this behaviour might be happening?

 

Best answer by paulu

looks like the latest SDK 15.0.3 fixes the issue and looking thru the release notes it was most likely 15.0.1

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4 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • November 4, 2022

Hey @adnan​ Racheal from the Support Engineer team here 👋

 

We actually have an open issue here regarding deep links not working as expected coming from iOS in a closed state. Could you write into the team here via the Messenger so we can get you added to the issue?


  • New Participant
  • 2 replies
  • May 9, 2023

We are getting this issue as well. Has it been resolved? We are on Intercom (14.0.7)


  • New Participant
  • 2 replies
  • Answer
  • July 12, 2023

looks like the latest SDK 15.0.3 fixes the issue and looking thru the release notes it was most likely 15.0.1


  • New Participant
  • 1 reply
  • October 22, 2024

Hi, 

I am experiencing the same issue. I am using react-native. Pressing the received intercom push message with deep link while app is in background state does not navigate user to correct page on iOS - no navigation happens, app just stays on the same screen as it was before went to background. Quit state works as expected, also Android works on every scenario (foreground, background, quite).

 

Any suggestion whats wrong? 

 

"react-native": "0.74.1",

"@intercom/intercom-react-native": "^6.8.1",

"react-native-bootsplash": "^5.5.3",

"@react-native-firebase/app": "^19.2.2",

"@react-native-firebase/messaging": "^19.2.2",


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