" Enabled push messaging" set to Unknown

Question

Hello! We are trying to set up push notifications for the iOS mobile app that we are building. We have performed all the steps described here:https://developers.intercom.com/installing-intercom/docs/ios-push-notifications/p> Our app requests user's permission to send push notifications, and we are able to see the correct "push notifications enabled" setting in Apple Settings, so we know that requesting permissions works.At the same time when I look at user profiles in Intercom, all users have "Enabled push messaging" property set to "Unknown", and so we are not able to send push notifications from Intercom. Has anyone experienced this issue before? Anything we are missing in the configuration? Thanks in advance!

Eric Fitz · Accepted Answer

Hey @olena m11​, it sounds like there's an issue with Step 3 of our installation instructions, "Register Device Tokens". Have you followed these steps as outlined?

Martijn · Answer

Hi @eric f11​I also have a question about "Enabled push messaging" property. Could you clarify what value it contains and in what case it is updated? I can never see the "false" or "undefined" value if the user is denied access to notifications in the system settings. Is it expected behavior?Step 3. "Register Device Tokens" is configured correctly and the application receives Push messages.

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