Error when show the Acute Feedback in mobile

  • 22 August 2023
  • 1 reply

I setup and added Acute Feedback on my Intercom project as above image. But in Mobile app that using Android SDK 15.1.6, the Acute Feedback button is invisible.

Could you please help me check this problem? How can I fix it?


Thank you


Best answer by Eden 24 August 2023, 21:17

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Userlevel 3

Hi @User1449 👋 Eden from the support engineer team here.


I see that one of my teammates reached back out to you in a conversation you started, but adding the reply here as well! Acute Feedback is actually a third party app that's not built by us at Intercom, but rather Acute themselves. As such, we've little to no insight if things go wrong. I'd suggest reaching out to their support team and they should be able to help you with this. 👍