We have logged a couple of crashes on our app related to the intercom Cordova plugin, also some of our app users reported creating new topic. 1) One of the issue is when the user (iPhone 8, iOS 14.2) sending a message in a new conversation... the application crashes. The message has been sent but the app crashed. Check the example below (check video). Plugin version (cordova-plugin-intercom": "9.3.0") 2) Couple other crashes related to intercomSDK can be related to this issue. We have updated last time our cordova-plugin-intercom from Version ^8.0.0 to Version 9.3.0 Cordova iOS v5.1.1cordova-plugin-intercom Version [2.3.20200628] -> ^8.0.0 cordova-plugin-intercom Version [2.3.20201124] -> 9.3.0 Platform affected: only iOS

Hey! Thanks for posting about this, and sorry you're having trouble here.This crash is something we've been looking into for a while, but are really struggling to reproduce it and haven't been able to pin down the cause.You mentioned that this happens when sending a message in a new conversation.. Have you been able to reliably reproduce the crash? If so, it would really help us if you could share the steps to reproduce the issue?

Did you see the video? It's step by step what our customer do.1) Open intercom interface2) Start new conversation3) Create new message4) Press send ... little while... Then plugin dialog window just disappear. And app crashes... Do you send any notifications straight away new message? I have seen some issues related to notifications (Firebase messaging) on your post as well.

Hi! Our customers reporting a new topic issue on Cordova intercom plugins + some crashes.

Hi! Our customers reporting a new topic issue on Cordova intercom plugins + some crashes. | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded