The 19.3.0 release introduced a bug where opening articles could sometimes crash, reported here. That was fixed in 19.3.1, but at the same time or possibly earlier, it seems another issue was introduced and the articles now aren’t loading at all.

When calling Intercom.presentContent(.article(id: “123456”)), while the app no longer crashes, I’m instead stuck on a blank screen that can’t be dismissed.

The close button on that page also does not do anything. I believe this bug was introduced with version 19.2.0. It has already been reported multiple times, but seemingly with little response, here and here.