The 19.3.0 release introduced a bug where opening articles could sometimes crash, reported here. That was fixed in 19.3.1, but at the same time or possibly earlier, it seems another issue was introduced and the articles now aren’t loading at all.
When calling Intercom.presentContent(.article(id: “123456”)), while the app no longer crashes, I’m instead stuck on a blank screen that can’t be dismissed.
The close button on that page also does not do anything. I believe this bug was introduced with version 19.2.0. It has already been reported multiple times, but seemingly with little response, here and here.
Answered
iOS SDK 19.3.1 regression when opening articles
Best answer by Emilygav
Hey
I see we have quite a few bug fixes in our newer versions of the iOS SDK - could you try updating to the 19.3.2 version and see if this behaviour is still present?
If it is still present, it might be a good idea to write into our team directly to get this reviewed and reported if necessary.
Hope this helps Danni!
+6- Intercom Team
- Answer
Hey
I see we have quite a few bug fixes in our newer versions of the iOS SDK - could you try updating to the 19.3.2 version and see if this behaviour is still present?
If it is still present, it might be a good idea to write into our team directly to get this reviewed and reported if necessary.
Hope this helps Danni!
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