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iOS SDK Crash when sending photo

G

Hi - We exprience a crash in the latest version of the iOS SDK version 18.6.3
 

The way to reproduce the crash:
1. Open Intercom in the app, start a new chat (or existing one).
2. In the conversation choose to add a photo (from library or from camera)
3. Before choosing to send - take the internet off (by turning on airplane mode)
4. Add the photo
5. Tap the ! to try again - but take no action.
6. Restore the internet by disable airplane mode
7. Wait for Intercom to restore the connection and send the image automatically and after the image is shown as sent (not grayed out) - Tap Try again
8. crash!

Reproduced 100% of the times.

 

ScreenReco...3-39_1.MP4

 

 

 

Best answer by mateusz.leszkiewicz

​@Gil Goldenberg 
In that case please reach out to us and flag this issue to our Engineers. It looks like something that they might want to dig into.

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6 replies

E
Intercom Team
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Hi ​@Gil Goldenberg ! Ebenezer here from Engineering Support👋.

Quick question, is there a particular reason you are turning on Airplane mode before you try and send the image.

Ebenezer - Customer Support Engineer
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  • Gil Goldenberg
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  • New Participant
  • 3 replies
  • March 19, 2025

Hi ​@Ebenezer.Laleye !
I just used that as a way to easily simulate internet connection lost.
The crash reproduces also when there is a “natural” connectivity lost when I go into the elevator for instnace, or use a network sneafing tool (such as Proxyman) to simulate bad connection.

G
  • Gil Goldenberg
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  • New Participant
  • 3 replies
  • March 27, 2025

Hi ​@Ebenezer.Laleye 
Any updates on this one? It quicly becoming our top crash and would love knowing what are the expectation here

mateusz.leszkiewicz
Intercom Team
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​@Gil Goldenberg It’s Mat from the Support Engineering Team 😀

Have you tried our latest iOS release 18.7.0?

Can you check if the issue still persists?

G
  • Gil Goldenberg
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  • New Participant
  • 3 replies
  • April 15, 2025

Hi ​@mateusz.leszkiewicz Thank you for the update. I’ve just updated the latest sdk version and unfortunatly the issue persist - I can easily reproduce it and it still crashes our app

mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

​@Gil Goldenberg 
In that case please reach out to us and flag this issue to our Engineers. It looks like something that they might want to dig into.

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