We're experiencing an issue where the mobile carousel feature gets dismissed automatically on app start for logged-in users. Our app is built with React Native and Expo.
To isolate the issue, we tested with a minimal project containing only an empty screen and Intercom login. The issue does not occur on the first app launch (since Intercom login hasn't been triggered yet). However, once the user is logged in and we send a carousel from Intercom, reopening the app causes the carousel to briefly appear before getting dismissed.
We also ensured that Intercom login is only called on the first launch, as a support ticket suggested that calling it repeatedly might be causing the issue. Despite this, the problem persists.
Additionally, we've attached a video demonstrating the issue:
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The splash screen appears first
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The carousel appears briefly
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The carousel gets dismissed
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Our white screen is displayed
Similar issue is mentioned in
