Hi! I have the “Prevent users from opening multiple conversations” option enabled in Intercom settings, but when calling Intercom.presentMessageComposer(); from my React Native app, it always creates a new conversation instead of navigating to the existing one.
Is this the expected behavior, a known issue, or am I missing something in the implementation?
What’s the best way to handle this scenario?
Thanks!
Best answer by Ebenezer.Laleye
Hi
Just to confirm, do you have this option toggled for both the web and SDK versions of the Messenger?
It is possible that calling Intercom.presentMessageComposer(); does override the “Prevent users from opening multiple conversations” toggle
Hi
Just to confirm, do you have this option toggled for both the web and SDK versions of the Messenger?
It is possible that calling Intercom.presentMessageComposer(); does override the “Prevent users from opening multiple conversations” toggle
Hi
Just to confirm, do you have this option toggled for both the web and SDK versions of the Messenger?
It is possible that calling Intercom.presentMessageComposer(); does override the “Prevent users from opening multiple conversations” toggle
Yes, we do. Is it the intended behavior?
Hi
Thank you for your patience here.
I was able to confirm that this is expected behaviour.
Let me know if you have anymore questions on this.
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