Prevent users from opening multiple conversations doesn't work

Question

Hi! I have the “Prevent users from opening multiple conversations” option enabled in Intercom settings, but when calling Intercom.presentMessageComposer(); from my React Native app, it always creates a new conversation instead of navigating to the existing one.

Is this the expected behavior, a known issue, or am I missing something in the implementation?
What’s the best way to handle this scenario?

Thanks!

Ebenezer.Laleye · Accepted Answer

Hi ​@Matias Tebele! Ebenezer here from Engineering Support👋.Just to confirm, do you have this option toggled for both the web and SDK versions of the Messenger?It is possible thatcallingIntercom.presentMessageComposer(); does overridethe “Prevent users from opening multiple conversations” toggle

Matias Tebele · Answer

Hi ​@Matias Tebele! Ebenezer here from Engineering Support👋.Just to confirm, do you have this option toggled for both the web and SDK versions of the Messenger?It is possible thatcallingIntercom.presentMessageComposer(); does overridethe “Prevent users from opening multiple conversations” toggleYes, we do. Is it the intended behavior?

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