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Question

Prevent users from opening multiple conversations doesn't work


Hi! I have the “Prevent users from opening multiple conversations” option enabled in Intercom settings, but when calling Intercom.presentMessageComposer(); from my React Native app, it always creates a new conversation instead of navigating to the existing one.

Is this the expected behavior, a known issue, or am I missing something in the implementation?
What’s the best way to handle this scenario?

Thanks!

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