Skip to main content
Answered

Why are no users populating in audience rules for my push notification?


I'm having trouble setting up a mobile Push Notification (looking to test them out). However, no users are populating for audience rules. Why is that? I believe our Mobile SDK is correctly setup because our users can chat in to us via the app.

 

Is there something else we need to enable for the push notifications to work? I'm going to check out carousels to see if there's a similar issue there. Will report back.

Best answer by Anonymous

Hey @user404​. This usually means that Intercom doesn't have any device tokens for your customers yet, which is usually down to having missed a few steps in our push setup instructions. It's worth walking through the documentation again to make sure all the bases are covered: Android FCM instructions, iOS instructions.

 

Could you try that and see if it helps pinpoint the problem?

View original
Did this topic help you find an answer to your question?

5 replies

  • Author
  • Active User
  • 13 replies
  • April 23, 2021

Setting up an audience is working for the Mobile Carousel. Just not Mobile Push.


  • Author
  • Active User
  • 13 replies
  • April 23, 2021

Capture4


  • 0 replies
  • Answer
  • April 26, 2021

Hey @user404​. This usually means that Intercom doesn't have any device tokens for your customers yet, which is usually down to having missed a few steps in our push setup instructions. It's worth walking through the documentation again to make sure all the bases are covered: Android FCM instructions, iOS instructions.

 

Could you try that and see if it helps pinpoint the problem?


  • Author
  • Active User
  • 13 replies
  • April 26, 2021

Looks like you're right! I'll talk to the team to see if we can get this added. Thank you!


  • New Participant
  • 1 reply
  • May 6, 2022

Hi, @user404​ .

 

I think I am facing the same issue, did you manage to resolve it?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings