Outbound

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?

Hello !I want to send posts using filters. But I noticed that if I set the post live and then match the filter in the app, I never receive the post. I only receive it if I exit my app account and then sign in again. Do you know why the message isn't send unless i sign in again? (just in case it helps understand the problem : i'm working on a mobile app and I used a "when" condition so that the post is send when the user load a specific screen)

I created a series with a "rules" element, where I have a "current page url" as a rule. But underneath I'm getting "126 users are in your audience right now" and a list, where a lot of the users have never visited that URL. The wording is quite confusing: "If you set this Series live, they would enter it, as well as new people that start to match your rules." I'm not sure if all the people would be thrown into the series and tagged, or if the audience shows ignores my rule, and only people who visit the URL I've mentioned will be tagged.   

Hi folks!I set up a Carousel to push an important offer to the users. However, users would only see it if they open the app. So I decided to send a Push Notification to nudge the user to open the app, hoping they would then see the Carousel. The unfortunate thing is that the Push notification seems to cancel the Carousel. When we tested them between us, we didn't receive the Carousel when we clicked on the Push notification.How can I send a push notification with a Carousel? or is there another way to go about this? Thank you!

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.  I'm noticing that the tours are being delivered (44 in the screenshot within 30 days of coming online), but the next step of my series is confusing me... I want to tag someone if they completed the tour, and tag someone if they didn't complete the tour, so I've got a step in the series to see if the user completed the tour (the tour is 4 steps long btw, it's short) within 30 days of seeing it (This was the default value and I thought that was plenty of time to run the check). BUT the series tells me that 28 people are still trying to match which looks like they are not moving through my series fast enough... Is that because the 30 days must elapse before the user can continue through the series? So actually I was this number to be as small as possible...  Can some

Is there a way to add a tag to someone based off an email or chat response in a series (i.e. if they respond to an intercom email they are tagged automatically)?

Since I am trying to measure the opening rate for the series I am settings up, I want to know the difference here.Thanks in advance!

Let's say I have a created a banner on 10th July and 18th July.. A user logs in on the 20th after a long time. Will both these banner be active for him? Or the first one will be active and the moment he dismisses the second one will go active? 

We sent out a custom email this week that I spent a long time coding in pure HTML/CSS. Is there any way of finding the code for the email so that I can use it as a template in the future? It seems as if once the email is sent, it is deleted?!?

Does anyone know a way to trigger outbound messages if the value within a custom attribute has increased?  i.e. send an email if the custom attribute value (which was 3 for example) has now increased to 4.  Thanks!

I would like to send an email to users who did not get my last email. I tried adding a tag to the previous email and then excluding that tag from the new email, but it's not excluding people who already received it. How else can I do this?

I'm trying to make the entry rules for a series so that people who log in after a certain date and who are recurring users get funnelled into the series. But when I add the date rule, I get a red bar at the top of the screen, but no information as to what the problem may be. Can you help me?

How does Intercom track and report on outbound emails that are forwarded from the recipient to another user (say in the same company) who then opens the email and follows the links?

Not sure where this conversation goes this but dropping here for now.  We would like to create campaigns for leads that visit and interact with the site, however, we keep coming across one common issue. We have a lot of users who come back to the site and email support utilizing an email different from the one they used to create their account/ signup with.  We currently only offer 1:1 support for users, not leads, so no chat/ support widget from intercom is featured on the website. A lot of members will send an email to support directly via a different email, and it creates a new lead. We want to be able to send leads through an automated campaign but can't do this confidently while there are a lot of users being labeled as leads when they message in with new emails.  How can we keep this from happening? This is not a matter of wanting to know how to merge leads and users, I want to find a way to keep them from incorrectly

I have steps that are based on events fired to intercom.If a tour got a user to act we fire an event with js.Ideally, the next tour in the series would launch without a refresh, but right now the user has to reload the page. We tried calling intercom("update") still does not work.

1st — Is there a way to remove a tour from a series without deleting it? And more so, is there a way to duplicate a tour within a series to be a standalone tour? I am currently having to create a new tour and copy and paste steps from the one I wanted to duplicate and/or move out of a series and its not fun, lol.  2nd — We have a lot of tours currently connected to series that we want to take out and make purely URL page visit based. But since this is a new tour (technically) with the same content, will it send out the tour to a user the first time they see the page after the tours been set to live? Or is it smart enough to know that they viewed that page prior to the tour's existence?  I'm not sure how to proceed since I can't just remove the current tour from the series, and the only way I can see to get it to be standalone is to create a new one, but I don't want to send redundant tours to people that have seen the previous one in the p

The error message is odd because Intercom is working just fine for all other functions and did work for Product Tours previously. I consulted this Intercom help article (https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour). When I tried to match up the Intercom workspace ID as directed, my browser console shows the attached. I consulted our web developer, and he said that the intercom_key mapping is used as Intercom requires in its script. This is a time sensitive issue because using a product tour is critical to us launching the new version of our app. What happened with Product Tours? Anyone else experiencing the issue of the Product Tour editor no longer showing up?

My apologies if this is answered clearly elsewhere. I want to confirm that while a user is active on a series they will not be eligible to restart that same series? The series is event based and the event can happen many times but I only want users to be eligible for the series once. I imagine this is the default but don't want to be wrong when i set this live!

My series is first based around trying to create communication with our leads. So the goal is to try drive response from the leads (in the first place).  I want to test different variants of mails , but I cannot set a "goal" of responded to message? It seems a like a pretty obvious requirement and I feel like I am missing something. I know you can add a [OPENED | REPLIED TO | CLICKED LINK] for each of the exit points of a message, but I can't feed this back to the goal? Maybe a hack for this to "add tag" and goal based on tags added or something? Someone help me out! Glad I found this page, the support feels SO slow when you are just trying to get bits done!

I would like to know if full-size posts work in mobile browsers when using webapp (as opposed to native apps that can use SDK).

Meaning, when our product tour is set live it opens for every user that is corresponds to "Audience rule" at certain page, but we would like to make it open for them just for once and do not repeat after.

With the new subscription model that came out for unsubscribing, is there still a way to resubscribe users?

Is it possible to detect when someone closes a Post as a Series rule?

My question is for all the users...What is the industry standard completion/goal rate for product tours? We are at around 60% and I want to know if that’s good

In our app, we want to show two different product tours for the user to choose from: one that helps her/him to create a landing page and another to help to create the ads. I use series with the following workflow: Rule: users lands to x url option 1: Product tour for Landing Pages option 2: Product tour for Ads I launch it and it only displays 1 product tour option, not both. Is there another turnaround?  ty!