See the latest Product Updates:
✓ Quickly find tickets and conversations you created 
Now you can see any tickets and outbound conversations you’ve created quickly and easily in the left-hand side bar. This will help you:
- Save time searching for items you’ve created, even when they’re assigned to someone else.
- Have greater visibility over tickets or conversations you started.
- Follow up on any conversations that might still need your attention.
Read more about how it works here
✓ Boost productivity with better insights through our new Team Performance Reports!
We’ve redesigned our Team performance report to give you a more comprehensive and accurate understanding of performance for both individual teammates and your team's inboxes.
What’s new:
- Enhanced Teammate Metrics: Our updated Teammate Performance report offers a more precise view of each member's contributions, focusing on the most relevant data.
- New Team Inbox Report: Discover your team's efficiency in handling customer queries with insights on response times, issue resolution, and inbox management.
- Improved Data Filters: Dive deeper into your data with new filtering options and more attributes.
