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New at Intercom

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New at Intercom
Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 150 replies

 

👀 See the latest Product Updates:
 

✓ Quickly find tickets and conversations you created 🔍
 

Now you can see any tickets and outbound conversations you’ve created quickly and easily in the left-hand side bar. This will help you:

  • Save time searching for items you’ve created, even when they’re assigned to someone else.
  • Have greater visibility over tickets or conversations you started.
  • Follow up on any conversations that might still need your attention.

Read more about how it works here

 

✓ Boost productivity with better insights through our new Team Performance Reports!⚡️
 

We’ve redesigned our Team performance report to give you a more comprehensive and accurate understanding of performance for both individual teammates and your team's inboxes.

 

What’s new:

  • Enhanced Teammate Metrics: Our updated Teammate Performance report offers a more precise view of each member's contributions, focusing on the most relevant data.
  • New Team Inbox Report: Discover your team's efficiency in handling customer queries with insights on response times, issue resolution, and inbox management.
  • Improved Data Filters: Dive deeper into your data with new filtering options and more attributes.

Take a look 👀

 

 

 

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