August Product Updates:

✓ Changes to how Custom Data Attributes are created with Intercom  

✓ Automatically match your Help Desk with your computer theme

✓ You can now customize ticket states to help set clearer expectations for customers and improve internal collaboration for teammates. 🤩

✓ You can now customize which reports are visible to your teammates in the reporting menu and organize them into folders. 

July Product Updates:

✓ You can now choose which Inboxes are shown in the menu by pinning the Inboxes you need, and unpinning the ones you don’t. 

✓ Set up a backup workflow when Fin AI Agent reaches a resolution limit🤩
 

✓ You can now control settings for all Intercom features in one place, enabling you to customize your workspace to fit your team’s needs. 

✓ We have introduced new Email predicates so that you can better target your email automations.