That's really cool @rasikh9​ to think that, in all those years, you're still finding the same value in Intercom. Thank you for sticking with us!

Very happy to hear that you're getting so much value from our integrations, @user521​ - it's so cool to see the stuff folks are building on our App Store.

@user289​ Series is awesome!

@joshua g​ I really like that you use your articles to support new hire onboarding, too! They're such an important resource for our support team as well. I totally agree with you that they're a good way of giving new teammates a feel for your tone and style of support.

I love that callout for using Articles as a way to onboard a new colleague. We do exactly the same! A companies Help Center is such a backbone in voice/tone and product knowledge.

MASSIVE RESPECT TO ALL DOCUMENTARIANS! 🙌

*Intercom does not endorse Intercomming while cooking or travelling. Please Intercom safely :)

Hey! My favourite Intercom feature in recent times is the product tours!

My favorite feature are Series :)

Series has been an all time favorite 🙌 We've used it to orchestrate in-app communications for new users. A recent feature which has got me excited is event based messaging. It's something we've always wanted to do and I'm looking forward to using it in our product 😄

Nice one @jo p​! What kinds of problems have Product Tours helped you to solve?

Awesome, @dario r​! How do you normally use Series?

@user368​, event based messaging feels like a real game-changer, doesn't it?

Definitely does. Moreover, with the most awaited feature of transactional messages now available, we have plans to replace Sendgrid with Intercom

Hi there,

Loving Intercom and all the new features release so far. Not a particular favourite once all are very important in a different way. However, I would like to mention how impressive is the Intercom support and how helpful are all the agents there offering tireless support and prompt information every day. Very pleased about it. Thank you and Happy 10th birthday!

Currently we're using Calendly, Survicate and JIRA integration with you, as soon as we're expanding customer care service to some other locations, I'm sure, there'll be way more in the nearest future.

@user113​, I'm so glad to hear that you've had such great experiences with our support team! As a former support teammate myself, that makes me very happy to hear.

My favorite feature so far are the article suggestions as it provides users with quick access to helpful information allowing them to use self service and reduce the amount of time our team spends on support conversations.

Congrats on a decade! 💝

We love all of the features we've used - but the thing that has stood out the most to me as the head of marketing are the Conversation Topics reports and "Bad Bot" tag - and now we're moving into using Conversation Categories for the same use case. My team uses these tools to get proactive about identifying bottlenecks, missing documentation, and opportunities for better push communications. Our goal is to create as much self-service as possible, so our team can really focus on the one-off issues. The ability to analyze past conversations and mine them for new ideas has been game changing for us!

@lisa g11​, very glad to hear that article suggestions have helped save time for your team!

Definitely all the rule automation, combined with Custom Bots. The way all that blends together makes it incredibly easy to gather additional information, automate triage, and speed up customer support. The flexibility and interconnectedness (ha) of it all makes for seemingly unlimited possibilities as it relates to supporting our customers. We're constantly having new "ah-ha" moments and wondering we never though to do XYZ thing before. Having Interconnected has also made it easier to find more of those clever tricks by learning from others here

Congrats on 10 years! My company (and myself) been with you for 9 of those years! It's insane how much the platform has evolved. Keep it up, I'm sure I'll be around for the 20th birthday, even if it's at another company.

The core value for us has been the Inbox. Funneling incoming message channels into one central place. Having key data on our customers available to all our support reps. Core features like macros, mentions, notes, tags, lastest conversations have proven to be priceless. Centralizing the knowledge base for our SaaS has simplified our processes. Some newer features like Banners have removed the need for our developers and allowed the support team to take fast & decisive action. These features and others have allowed our business to provide quick and customer-centric support. Shout out to Intercom's support team for all the help over the years.

Congrats on 10 years! My primary role is using articles and for us it has been little things like tables and inter-linking that have helped take things to the next level. It's nice to be able to provide one article with a sort of table of contents at the top, rather than directing to multiple small articles. Loving that we can direct/suggest them in series based on other actions. it's great for our onboarding experience!

Love how much your team is leaning in to self-service and driving this with data, @ellen s11​ - how have you found using topics and categories?

@kevin​, thank you so much for your support across the last nine years! Love that you're able to get all of our features working together - you're conducting your own Intercom symphony!

@user393​, I agree, Inbox is so slick! We're working on helping you bring even more channels into Inbox in future, too. Thanks so much for the kind feedback about our support team, too!