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Answered

Why can I no longer see my teammates who are viewing the conversation?


  • New Participant
  • 2 replies

When using Intercom, I have often seen the icons of my teammates who are viewing the live chat conversation with a customer. However, this has since disappeared and I am not sure why. 

Best answer by Oseas

Hey @Emily! Oséas here from the Support Engineering team 🕵️

 

This likely because we have recently introduced an option where you can disable this behaviour, so someone in your workspace might have disabled it. You can check this by going to Settings>Inbox Settings>Teammate presence 👇

I hope that helps!

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Oseas
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  • Employee
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  • April 21, 2023

Hey @Emily! Oséas here from the Support Engineering team 🕵️

 

This likely because we have recently introduced an option where you can disable this behaviour, so someone in your workspace might have disabled it. You can check this by going to Settings>Inbox Settings>Teammate presence 👇

I hope that helps!


  • New Participant
  • 1 reply
  • September 14, 2023

Hi Oseas,

I’ve enabled this setting for our account but it doesn’t seem to work. Any advices would be appreciated. 

Thanks, 

 


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