Skip to main content
Answered

Rollout features on Day 0


Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

Best answer by Jacob Cox

Hey there @Carmen McGrady !

Is this a Web-based app that you’re working with? If so, this is exactly the type of situation that Intercom’s Banner feature was designed for. It allows your message to stay put until a User dismisses it or you decide to Pause it. 

If you’re trying to bring attention to Intercom Messenger you can also create an Outbound Chat message to announce it’s presence. The Chat bubble will pop up from the Messenger, letting people know they can reach out to you!

 

View original
Did this topic help you find an answer to your question?

2 replies

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • May 26, 2023

Adding @Milan, @Nathan Sudds & @Kevin Bendixen in case they can advise on this 🚀


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • June 4, 2023

Hey there @Carmen McGrady !

Is this a Web-based app that you’re working with? If so, this is exactly the type of situation that Intercom’s Banner feature was designed for. It allows your message to stay put until a User dismisses it or you decide to Pause it. 

If you’re trying to bring attention to Intercom Messenger you can also create an Outbound Chat message to announce it’s presence. The Chat bubble will pop up from the Messenger, letting people know they can reach out to you!

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings