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Answered

Turn off responses to marketing campaigns

  • May 25, 2023
  • 1 reply
  • 65 views

Hello everyone, 

Our company uses Intercom to make marketing campaigns. 

When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. 

Does anyone know how we can block these responses? 

Thank you 

Paola

Best answer by Paul M11

Hey Paola 👋 

 

Paul here from Intercom Support!

 

There is no option to disable replies from the email itself but I'd be happy to flag this as a feature request with the product team!

Will pass this through to our support team to see if we can find a workaround for this ✅.

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1 reply

  • Employee
  • 53 replies
  • Answer
  • May 30, 2023

Hey Paola 👋 

 

Paul here from Intercom Support!

 

There is no option to disable replies from the email itself but I'd be happy to flag this as a feature request with the product team!

Will pass this through to our support team to see if we can find a workaround for this ✅.


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