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Conversation reports


Is there any way to see which pages the customers most starts news conversations via messenger? I did not find this information in the custom reports.

Best answer by Jennifer K

Hi @Customer M 

Jennifer here from Intercom 

In the Inbox, you can mouse-over this icon on a message from a customer to see their Source URL - the exact place they are at on your site when they choose to write in to you. It also shows their browser and OS! 💻

Screen_Shot_2021-11-16_at_3_12_06_PM.png?expires=1685447029&signature=891025185a4c396660f93d8fc1ccd1429eb197072f59f190962a75d4e2fc91de

Hope this helps 👍

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2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • May 30, 2023

Hi @Customer M 

Jennifer here from Intercom 

In the Inbox, you can mouse-over this icon on a message from a customer to see their Source URL - the exact place they are at on your site when they choose to write in to you. It also shows their browser and OS! 💻

Screen_Shot_2021-11-16_at_3_12_06_PM.png?expires=1685447029&signature=891025185a4c396660f93d8fc1ccd1429eb197072f59f190962a75d4e2fc91de

Hope this helps 👍


  • Author
  • New Participant
  • 2 replies
  • May 30, 2023

Thanks for the tip, Jennifer!
Is there any way to see this information for many users at once? I would like to do a monthly analysis.


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