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Can we Call a Reusable Custom Bot into a chat?


I have a Fix All Bot that would be useful for my support reps to call into a chat. 

Is that possible?

Best answer by sharleen

Far from ideal, but could you have the agent set a people attribute that would then trigger an outbound bot?  you would basically have to tell them that you would trigger the bot in another window and have them close your message and open the other one?

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • June 26, 2023

Hey @Deon Don Racheal from the support engineer team here👋 

 

It is not possible to trigger a workflow from the composer, although I love this idea. I’d be happy to flag this as a feature request for the team to consider!


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  • Active User
  • 31 replies
  • Answer
  • August 25, 2023

Far from ideal, but could you have the agent set a people attribute that would then trigger an outbound bot?  you would basically have to tell them that you would trigger the bot in another window and have them close your message and open the other one?


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