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Embed a video in a workflow

  • August 8, 2023
  • 1 reply
  • 52 views

Is there a way to embed a video in the path of the workflow or only in the welcome?

Best answer by Larissa

Hey @Esimo Support 👋

Larissa here from Intercom Support.

I’m afraid it’s only possible to embed a video on the first path of the Workflow - the Welcome one.

This functionality is available when you use the triggers When a customer visits your site, When a customer clicks on a website element, and when using Reusable bots.

That’s a great suggestion, though, and I've logged this for our product team to review ✅

Hope this helps!

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Larissa
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  • August 8, 2023

Hey @Esimo Support 👋

Larissa here from Intercom Support.

I’m afraid it’s only possible to embed a video on the first path of the Workflow - the Welcome one.

This functionality is available when you use the triggers When a customer visits your site, When a customer clicks on a website element, and when using Reusable bots.

That’s a great suggestion, though, and I've logged this for our product team to review ✅

Hope this helps!


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