Skip to main content
Answered

[iOS] The app crashes on the chat screen after trying to attach mp4 format video file

  • October 9, 2023
  • 1 reply
  • 86 views

*Environment:*

iOS 17.0.3, iPhone 11 Pro.

Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052

*Preconditions:*

Filename - RPReplay_Final1696071858 3.MP4

File Forman - MPEG-4 movie

File size - 127,9 MB

 

*Steps to reproduce:*

  1. Open intercome chat
  2. Attach big mp4 file 

*Actual result:*

The app crashes

*Expected result:*

 

If file’s size is too big, an error like β€œyou can attach up to 100mb” appears 

Best answer by Eden

Hi @Welltech Apps πŸ‘‹ Eden from the support engineer team here.

 

This looks like it will require more investigation with the support team. I see that you started a conversation about this issue in the Messenger and a support teammate responded. In order to best get to the bottom of this issue, please respond there and we can continue troubleshooting with you! πŸ‘

View original
Did this topic help you find an answer to your question?

1 reply

Eden
Employee
Forum|alt.badge.img
  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • October 11, 2023

Hi @Welltech Apps πŸ‘‹ Eden from the support engineer team here.

 

This looks like it will require more investigation with the support team. I see that you started a conversation about this issue in the Messenger and a support teammate responded. In order to best get to the bottom of this issue, please respond there and we can continue troubleshooting with you! πŸ‘


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings