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Answered

Can't dismiss intercom programatically

  • October 20, 2023
  • 1 reply
  • 102 views

We use Intercom on our app to send links for users to perform actions, in the form of URL actions, something like bundleID://some/action

 

Some of these actions take the user to other places in the app, so we want to dismiss Intercom. What’s the correct way to do this? There’s no API to dismiss Intercom, and the convoluted presentation mode (creating an ICMWindow on top of all the other windows) make it super awkward.

Best answer by Jacob Cox

Hi @Sergio Campama !

I’m not fully understanding what you mean when you say “Some of these actions take the user to other places in the app, so we want to dismiss Intercom.” Are you able to provide more clarification on that? Is this a set-up that using deep links would resolve?

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • October 31, 2023

Hi @Sergio Campama !

I’m not fully understanding what you mean when you say “Some of these actions take the user to other places in the app, so we want to dismiss Intercom.” Are you able to provide more clarification on that? Is this a set-up that using deep links would resolve?


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