Skip to main content
Answered

Bugs with Jira for Tickets using Workflows


I am trying to add some additional fields to the Jira tickets when they are created.

 

Bug #1:

The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not. 

 

 

 

 

Bug #2:

Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template. 

 

Best answer by Eden

Hey @Josh Blackwell 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 

View original
Did this topic help you find an answer to your question?

2 replies

Eden
Employee
Forum|alt.badge.img
  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • November 9, 2023

Hey @Josh Blackwell 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 


  • Author
  • New Participant
  • 3 replies
  • November 10, 2023

Thank you


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings