I'm currently working on configuring conversation routing through a workflow. Currently, I find myself inputting multiple reply buttons for each potential customer inquiry. I'm curious if there's a method to establish a dropdown list that customers can easily click on to select a topic, akin to the image below. I appreciate any insights you can offer. Thank you!
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/27dd2938-ccd1-4385-b62a-abd31f8043ca.png)