Skip to main content
Answered

Android SDK 15.6.0 - Crash in Document Preview: FileNotFoundException Not a whole file

  • February 9, 2024
  • 1 reply
  • 27 views

  • New Participant
  • 4 replies

Some of our users are facing this crash in DocumentPreview.

OS version: android8.0.0

devices_otherModel:Galaxy A5(2017)



I think its reasonable to expect some error handling instead of crash, so user knows that file is not supported or is corrupted.

Best answer by Jacob Cox

Hi @iliav !

I’m going to send this conversation over to our Support team so they can gather details around this issue to bring to our product team. They will reach out to you via the Email address that you have on file so keep an eye out for it!

View original
Did this topic help you find an answer to your question?

1 reply

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • February 17, 2024

Hi @iliav !

I’m going to send this conversation over to our Support team so they can gather details around this issue to bring to our product team. They will reach out to you via the Email address that you have on file so keep an eye out for it!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings