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What app to use since I can't puchase Bump by Userfeed?

  • February 23, 2024
  • 9 replies
  • 323 views

 We trialed a recommended app from the Intercom app store called "Bump" by Userfeed.  An app that allows you to automate the follow-up and closing process of unresponsive customers. We used this App because the built-in snoozing/closing function in Intercom did not fit our needs. We loved it during our trial, set up automation and workflows around the apps' functionality. We regularly have around 30 conversations in the queue, and after a couple of days we knew we were going to purchase the app. So, I reached out to their support ready and willing to purchase. I searched high and low contacting everyone involved with the company and product, and nothing is active, and you cannot purchase the app. So, first, I would recommend removing this app, as it's no longer being supported, and you cannot use it after the trial. This was unfortunate for us. A lot of time wasted, and it's something we REALLY liked. 

Are there any alternatives on the Intercom app store? I can’t seem to find anything like it. I’m also open to suggestions on how to achieve something similar. Thanks!

Best answer by Jacob Cox

Hey there @User1349 !

I’m not 100% sure if this solves your issue or not, but you can use a Branch action in a Workflow and have it send the User down a different path based on what their Browser language is. If your end users have a small number of languages that they use, you can create language-specific reusable Workflows and add those as follow up actions for each branch path. The screenshot below gives an idea of what that might look like.

Create a French, German and Spanish Reusable Workflow and send the User down that path based on their Browser Language

 

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9 replies

  • New Participant
  • 4 replies
  • February 26, 2024

Hello Westley,

I can understand the frustration you must be feeling. I went through a similar situation last year, so I empathize with your experience. It's reassuring to see someone finally stating this concern.

I've encountered the same issue since last year and have reached out to both Bump and Intercom for assistance, but unfortunately, haven't found a satisfactory solution yet. The snoozing automation workflow on Intercom doesn't seem as streamlined as Bump, and it's frustrating that we can't create snooze automations for different issues.

As a result, we've had to resort to manual follow-ups and snoozing pending tickets, which isn't ideal. I'm still actively searching for alternatives as well.


  • Author
  • New Participant
  • 4 replies
  • February 27, 2024

Hey Adah! Yeah, it seems like we aren’t the only ones here. I agree, we’ve tried the built-in functionality that Intercom has, and we found it lacking as well. We’d be more than willing to purchase licenses for Bump, as I’m sure you and many others would...it’s also wild to me that there are no other solutions. The closest I’ve came is an app called “Gratitude” that automatically closes convos where people are just saying thank you, but not quite the same, haha! I’ll loop back around here if I find another solution, but for now, time to drudge through all of these manually follow ups.


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Hi  @Westley ! Ebenezer here from Engineering Support👋.

Thank you for bringing this to our attention. I’ll bring with up with the relevant to see what can be done it terms of removing the app until its possible to purchase. 


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • March 10, 2024

@Westley and @Adah !

Have you looked into Intercom’s workflows for this purpose? We have Workflows specifically created for when end user’s are unresponsive. There you could add follow-up actions such as Snooze, message, close, etc.

 

 


  • New Participant
  • 1 reply
  • March 11, 2024

Hi Peeps!

I can suggest CatSnooze, it basically has the same functionality, you can automate snoozing and follow up messages in advance within each intercom conversation.

Just a disclaimer: I am associated with the app :) 


  • New Participant
  • 4 replies
  • March 11, 2024
Olena wrote:

Hi Peeps!

I can suggest CatSnooze, it basically has the same functionality, you can automate snoozing and follow up messages in advance within each intercom conversation.

Just a disclaimer: I am associated with the app :) 

"I've noticed that Catsnooze functions quite similarly to Bump. I'll definitely give it a try!" Thanks.


  • New Participant
  • 4 replies
  • March 11, 2024

Hi Olena

I've noticed that Catsnooze has fewer features. For instance, you can only snooze for either 3, 6, or 12 hours. Additionally, it lacks customization options for setting the frequency of follow-ups or creating automation for different instances.

I assume it's a relatively new product, and improvements are likely underway to enhance its features.

As you're affiliated with the app, could you please provide a reliable way to contact support for better assistance and clarity?

For now, I'll hold off on adding Catsnooze until I can potentially get in touch with someone.

Thank you for the recommendation.

Olena wrote:

Hi Peeps!

I can suggest CatSnooze, it basically has the same functionality, you can automate snoozing and follow up messages in advance within each intercom conversation.

Just a disclaimer: I am associated with the app :) 

 


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  • Connector
  • 6 replies
  • October 22, 2024

Hi everyone, 

We were using bump until now but looks like the app isn’t working anymore. I’m looking for alternative and it seems the only way to get a similar result is to use the workflow that @Jacob Cox mentioned above. 

Now I’m wondering how can I customize the follow up messages based on the language that the user use? 
I don’t want an english message being sent to someone that contacted us in French for example. Any tips? Thank you 


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • November 10, 2024

Hey there @User1349 !

I’m not 100% sure if this solves your issue or not, but you can use a Branch action in a Workflow and have it send the User down a different path based on what their Browser language is. If your end users have a small number of languages that they use, you can create language-specific reusable Workflows and add those as follow up actions for each branch path. The screenshot below gives an idea of what that might look like.

Create a French, German and Spanish Reusable Workflow and send the User down that path based on their Browser Language

 


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