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Answered

Hide specific conversation from messenger

  • April 25, 2024
  • 1 reply
  • 35 views

 I want to build a specific interface for a specific AI bot, only accesible from a specific screen. Because it's a mvp I don't want these chats to appear in the side messenger from support, nor receive push notifications when AI replies.

Still I don’t find the way to do this so I thought maybe the API has a hacky way to achieve this, such as message through a hidden or archived a conversation.

thanks

Best answer by mateusz.leszkiewicz

Hi Matias, It’s Mat from the Support Engineering Team 😀

It is a great idea but unfortunately, we are not supporting secret conversations at the moment.

Having that in mind, you can create a Workflow that will be triggered for a specific Customer (i.e. test users) that will send them AI resolutions for testing.

 

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mateusz.leszkiewicz
Intercom Team
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Hi Matias, It’s Mat from the Support Engineering Team 😀

It is a great idea but unfortunately, we are not supporting secret conversations at the moment.

Having that in mind, you can create a Workflow that will be triggered for a specific Customer (i.e. test users) that will send them AI resolutions for testing.

 


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