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Tracking Success of External Content


  • New Participant
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Is there a way in the Knowledge Hub to check on how successful individual external items, like FAQs, are like we used to be able to see under Automation?

Best answer by Paco

@Joseph S. Thank you for your help but this isn’t what I was looking for. You used to be able to see your success of the imported content under Fin AI agent but his has changed. I reached out to the support team today and they advised that this is coming to Reports soon :) 

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Joseph S.
Super User ✨
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  • Super User ✨
  • 66 replies
  • July 1, 2024

Did you try to look into Reports >> Proactive support » Articles ?

I think this would give you what you need.


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  • New Participant
  • 1 reply
  • Answer
  • July 1, 2024

@Joseph S. Thank you for your help but this isn’t what I was looking for. You used to be able to see your success of the imported content under Fin AI agent but his has changed. I reached out to the support team today and they advised that this is coming to Reports soon :) 


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