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Excluding users who are currently in a specific series

  • February 5, 2025
  • 1 reply
  • 23 views

I want to exclude users from a series who are currently in a certain other series. Is 'has entered' the other series adequate or do I also need to specify 'have not completed/disengaged/exited' the series?

Best answer by ryan.parker

Hey ​@Amy C

I’d recommend using the following filters to ensure you are targeting users who aren’t currently in the Series but who may have already completed/engaged with the Series. 
 

 

 

 

 

 

 

 

 

 

Hope that helps! Reach back out if you have any additional questions. 

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ryan.parker
Intercom Team
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  • Intercom Team
  • 5 replies
  • Answer
  • February 13, 2025

Hey ​@Amy C

I’d recommend using the following filters to ensure you are targeting users who aren’t currently in the Series but who may have already completed/engaged with the Series. 
 

 

 

 

 

 

 

 

 

 

Hope that helps! Reach back out if you have any additional questions. 


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