Hi everyone,
Recently my customers required that the Conversation ID were added to the conversation title/subject.
I manage my workspace with python, so i went to the API Documentation to see whats possible but it’ is not clear if is there a way to change the title of the conversation. Is there a way to do it via PUT?
I noticed that i can do it via screen now, so i wonder it is possible via api too.
We trade a lot of different conversations with the same customer, so them are starting to get a little confused at their default inbox (ex.: Outlook). They question theirselves: What ID this email is from?
As i mentioned before, i manage all conversations with python via API, so i want to:
> When new conversation arrives (i can get it via custom_atributtes)
> > Get the id generated
> > > Update the conversation by adding this ID to the title/subject
My tries with the documentation where not sucessfull.
Can someone help me with this?
Best Regards,
Pedro.
Updating the conversation's title via API
Best answer by ryan.parker
Hi
Currently, the conversation title cannot be updated via the API. The title of a conversation can only be added through the Intercom UI or if a conversation was started via email, where the subject becomes the title.
- Intercom Team
- 8 replies
- Answer
Hi
Currently, the conversation title cannot be updated via the API. The title of a conversation can only be added through the Intercom UI or if a conversation was started via email, where the subject becomes the title.
Hello
Thank you for the reply!
My team and i we’ll keep updating this attribute via the Intercom UI.
Please let me know if it becomes possible to perform via the API in the future!
Regards,
Pedro.
Reply
Most helpful members this week
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.