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Answered

Empty article pages using Android SDK


Using latest Android SDK with RN wrapper (tested 15.14.0 and 15.15.0), navigating to any article renders only an empty page (along with the emoji feedback footer).

 

Video capture:

https://www.dropbox.com/scl/fi/dqbc23sucijn5juajx9vd/intercom-android-article.mov?rlkey=ve8k12jphvlgizheo2qxr5bmv&dl=0

Best answer by mateusz.leszkiewicz

@Melvyn Hills It’s Mat from the Support Engineering Team 😀

I hope everything is going well for you now. 
We are supporting our customers after all. 
Please continue to flag to us any issues that you might encounter.
Although it is best to reach out to us directly via Messenger so we can have a better overview of the issue.

Thank you for your vigilance.

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6 replies

  • New Participant
  • 4 replies
  • March 25, 2025

We have the same issue on version “https://github.com/intercom/intercom-react-native/releases/tag/8.1.0” too.
 


 


  • New Participant
  • 2 replies
  • March 25, 2025

We are having the same issue on Intercom V7.

 

The sample app is showing the same error. 


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  • Connector
  • 8 replies
  • March 26, 2025

We have the same issue on 15.12.0

 


  • Author
  • New Participant
  • 3 replies
  • March 27, 2025

Incredible lack of QA and support for such an expensive product.


  • Author
  • New Participant
  • 3 replies
  • March 27, 2025

Seems to be fixed now, I guess it was an internal API bug.


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

@Melvyn Hills It’s Mat from the Support Engineering Team 😀

I hope everything is going well for you now. 
We are supporting our customers after all. 
Please continue to flag to us any issues that you might encounter.
Although it is best to reach out to us directly via Messenger so we can have a better overview of the issue.

Thank you for your vigilance.


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