Activating S3 Scheduled Downloads & Call Metric Formulas

Question

How do I activate scheduled downloads to S3 for the following phone call metrics? Or can someone provide the formula to calculate call duration, call queue time, call talk time, and call answer time using the Fields gather from the conversation part API?

Paul D · Accepted Answer

Hi ​@Jaydeep khatri- That screenshot appears to be of an older versionof the Calls Report. Currently there is no option to export a report to S3 so I’ll pass this on as a feature request for the product team to consider for the future.This help article lists metric which can be calculated using data from the API. Unfortunately phone related metrics are not included in that list so those metrics can only be viewed via the Calls report in the web app.

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