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Hello!

 

I’m wanting to know if there is a way to be able to measure and analyze the unique emails or names or users that are being routed to one of the workspaces myself and my team use. Is there a way to see which users are reaching out to us most frequently and about what to better be able to address why the volume is higher for those users?

 

I track this through customized reports.
I monitor the conversations and have an attribute here that is the username of the users, which allows me to see who creates the most.

 

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