Greetings,I cannot see an option to access the conversations which cost us our SLA, when it comes to high First Response Times I just see the time stamp on the chart.Pinpointing the conversation seems like a very cumbersome task, is there any way we could have that in our reports? Best,Saman

@user1370! I totally see where you are coming from. I will suggest you add it to the product wishlist page. For now, you can make an export of conversation data to get the details about the first response time for each conversation.

Thanks Aparna for the update - I was wondering about the same option- thanks Saman for surfacing. It feels very cumbersome as many of the data dashboards are high level, however accessing conversations is the key such that we drive down costs, provide a better customer experience. The current data dashboards are informative, not actionable, such that the work is on us to export, drill into the detail etc - this would be great for Intercom data scientists to dig into current data offerings.

How to Access Conversations in/via First Response Time Report (More Granular View)

How to Access Conversations in/via First Response Time Report (More Granular View) | Community

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