We've been analyzing our NPS reports where we ask our users a question from 0 to 10 about how much they would recommend our app to a colleague.
 

Problem 1

The intercom form only has a numerical answer, but when we export the exel data it comes up with the numerical value + this text ‘Not likely or Very likely’.

-Could you solve this problem? (We're not supposed to have any additional information in the answer)

Problem 2

We also have a result of ‘0, 0, 0 ’ in exel which is also not visible in the intercom interface, only in exel reports.

-In this case, does this answer count towards the NPS value or not?

-Does this data affect the NPS count in the intercom interface?