Hey @User1594 

When you check any of those users’ profiles on your Intercom workspace, do you see that they actually have a name and email? For example, you can check the user with user ID 557877 in your contact list like the below and then check their profile to see if they actually have a name and email.

If they have an email/name, but it is not showing in your Excel report, then I can escalate this as a conversation to our Support team to investigate further. But if they don’t have email/name in their profile, then this would be an expected behaviour.

Let me know how it goes!

Hi @aykut.aydin 

This month my problem has been repeated again: the data that appears on the intercom doesn't match the exels received in my email, the “combined” file doesn't contain the information and I can't match the score with the user who gave that answer.

Could you help me?

Hey @User1594,

Sorry for the delay here. I was away and just got back today I have just forwarded this as a conversation to our Support team to take a look. You will receive a reply from them in your email and they will let you know if they need any specific details or examples from your end. 

Hello, thank you Aykut.
I'm still waiting for a response or help from the support team. 

Hey @User1594 

I see that my teammate Joseph replied to you and requested some details. I see we haven’t received any reply from you after his message. If you still need help with this, could you please reply to his latest message along with the details he requested? I will also inform our team to send you a follow-up message directly in the conversation.

Many thanks!