The Intercom Excel report for Desktop has comments with users that don’t match the users and domains in Intercom, but the IDs do.

Question

In this example (Excel report), the comment 'Simplicity' comes from a user Fábio with ID '4740'. However, in Intercom, we have a different username and domain with the same ID. Yesterday, during the review of the May comments, we noticed 4 cases with this issue. Can you fix the problem or provide me with a correct Excel report?

Ebenezer.Laleye · Accepted Answer

Hi @User1594! Ebenezer here from Engineering Support👋.It looks like this issue need to be investigated thoroughly.I would advise that you write into us via the Messenger and a member of the team will get back to as soon as possible.Look forward to hearing from you,

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded