In this example (Excel report), the comment 'Simplicity' comes from a user Fábio with ID '4740'.
However, in Intercom, we have a different username and domain with the same ID.
Yesterday, during the review of the May comments, we noticed 4 cases with this issue. Can you fix the problem or provide me with a correct Excel report?
Hi 
.
It looks like this issue need to be investigated thoroughly.
I would advise that you write into us via the Messenger and a member of the team will get back to as soon as possible.
Look forward to hearing from you,
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