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Blocking personal email addresses from becoming leads

  • 4 April 2023
  • 1 reply
  • 236 views
T

Hey all,

 

We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:

  1. ​​​​​​Request/accept business email addresses​ only (blocking personal altogether)
  2. Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales)
  3. Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leads

Best wishes

 

Tom

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Best answer by Daniel M15 5 April 2023, 17:46

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Daniel M15
Userlevel 2

Hey @Tom H13! Daniel from Customer Support Engineering here 🔧 

 

It wouldn’t be possible to prevent certain domains from sending an email to you unless you blocked a particular address, and I’m not sure how you could auto detect a personal email. Once thing you could do is set up an inbox rule that triggers when a new conversation is opened. In the conditions, check if the ‘email’ attribute contains ‘@gmail.com” or “@outlook.com” or “@hotmail.com” and other popular personal email domains. In the follow up actions, you could then route them to a different inbox or apply a certain tag. This would be about as much you could do to detect those types of addresses.

 

Hope this helps 👍 

Daniel McGovern, Customer Support Engineer @ Intercom

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