How can I change or remove my Authenticate domain and put a new one?

  • 22 April 2021
  • 2 replies

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.


Best answer by Milan 22 April 2021, 10:01

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2 replies

Userlevel 4
Badge +5

Your Intercom will work on any domain unless you specifically stated where you want it to be allowed.


One setting is within Messanger > Keep your Messenger secure where you can list trusted domains and Intercom will work just on them.

The other setting to use a custom domain when sending messages (and thus needs to be authenticated) is under Settings > Outbound > Addresses & domains, where you can add the custom address on your domain to be used for communication and there's domain authentication when you do so.



Userlevel 1
Badge +1

Is there anyway of removing addresses from this area in this area Settings > Email > Domains ?