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Answered

How can I change or remove my Authenticate domain and put a new one?


Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

Best answer by Milan

Your Intercom will work on any domain unless you specifically stated where you want it to be allowed.

 

One setting is within Messanger > Keep your Messenger secure where you can list trusted domains and Intercom will work just on them.

The other setting to use a custom domain when sending messages (and thus needs to be authenticated) is under Settings > Outbound > Addresses & domains, where you can add the custom address on your domain to be used for communication and there's domain authentication when you do so.

 

 

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2 replies

Milan
Expert User ✨
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  • Top Expert
  • 306 replies
  • Answer
  • April 22, 2021

Your Intercom will work on any domain unless you specifically stated where you want it to be allowed.

 

One setting is within Messanger > Keep your Messenger secure where you can list trusted domains and Intercom will work just on them.

The other setting to use a custom domain when sending messages (and thus needs to be authenticated) is under Settings > Outbound > Addresses & domains, where you can add the custom address on your domain to be used for communication and there's domain authentication when you do so.

 

 


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  • Active User
  • 21 replies
  • January 9, 2024

Is there anyway of removing addresses from this area in this area Settings > Email > Domains ?

 


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