Skip to main content
Answered

Limiting teammember to a specific inbox

  • 24 April 2024
  • 1 reply
  • 41 views

Hello,

 

My company is using Intercom in several teams (Support, Sales and Success). We’ve created three separate teams inside Intercom. Is there a possibility to limit the view of each of the teammembers to only see their dedicated team’s inbox? I.e. Support should only see messages asssigned to Support, and not to Sales and Success.

 

I’d be more than happy to provide more details - please note I am quite new to Intercom, so apologies if this question shows my lack of basic knowledge.

 

Thanks in advance!

Best answer by Jacob Cox

Hi @Aleksandra Makówka !

No need for apologies! We’re all here to learn something new!

When setting up your Teammate and/or Role permissions in your workspace there’s an option there for only allowing access to conversations in Inboxes that the Teammate is assigned to. You can create Roles for your teams and set the permissions in the Teams & Roles menu (as shown below) or you can set those permissions for individual Teammates in the Teammates menu.

 

View original
Did this topic help you find an answer to your question?

1 reply

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 28, 2024

Hi @Aleksandra Makówka !

No need for apologies! We’re all here to learn something new!

When setting up your Teammate and/or Role permissions in your workspace there’s an option there for only allowing access to conversations in Inboxes that the Teammate is assigned to. You can create Roles for your teams and set the permissions in the Teams & Roles menu (as shown below) or you can set those permissions for individual Teammates in the Teammates menu.

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings