Hey @user975​, there's no way to set up a default view for Inbox apps for teammates yet. This would be a feature request for our @Product Wishlist​ group, so I'm going to tag it in here to record this.

However, I'm curious as to your use case for turning seats on and off, can you tell me a little more about this?

I would love to see this as well, when I add someone I want them to have the same default starting point that we use for all the team --- maybe having some default templates that could be configured and allow people to customize as needed.

Thanks!

Hi @eric f11​ , thanks for the reply and for tagging it as a feature request for me!

As for turning seats on/off: our use of Intercom is a bit different from others. We have a Support team that provides support for general questions, but also deliver online tests at scheduled dates/times. For those tests, we have another rotating team of contractors that joins us only for certain tests. Thus, we turn on their seats only for the tests they are scheduled to help us support, and then turn them off afterwards so they no longer have access to Intercom.

I hope that helps, but I'm happy to explain further or chat more if you have ideas.

Gotcha, so it sounds like each team of contractors uses a set of "contractor profiles", for which you'd like to have a pre-established setup?

Essentially, but the pre-established setup would be useful for any new team members, really. Like what Nathan mentioned before, being able to have a "default" set-up that we can customize would useful.

Thanks for expanding on the "job to be done" for me here!