Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

Hey @user975, there's no way to set up a default view for Inbox apps for teammates yet. This would be a feature request for our @Product Wishlist group, so I'm going to tag it in here to record this.However, I'm curious as to your use case for turning seats on and off, can you tell me a little more about this?

I would love to see this as well, when I add someone I want them to have the same default starting point that we use for all the team --- maybe having some default templates that could be configured and allow people to customize as needed. Thanks!

Setting up default apps and settings for teammates

Setting up default apps and settings for teammates | Community

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