Hi @markw , It’s Mat from the Support Engineering Team

I’ve created an Intercom conversation for you. It might be a some bug but we need an insights in your setup to determine what had happened.

Please continue this thread there.

I experience the console message [Intercom] Launcher is disabled in settings or current page does not match display conditions, but I have hidden the default launcher as I have implemented my own launcher.  I would not expect to see the console message in this case, but it does appear.

These are my settings below, am I missing something?

window.intercomSettings = {
    api_base: "https://api-iam.intercom.io",
    app_id: "<my app id>",
    hide_default_launcher: true, // Hides the default Intercom icon
    vertical_padding: 60
  };

Hi @ivang,

Can you delete the hide_default_launcher line and then hide the Messenger in the GUI here:
 

You can read more about it there:

https://www.intercom.com/help/en/articles/189-hide-the-messenger