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web install visitors - Launcher is disabled in settings or current page does not match display conditions

  • 14 September 2024
  • 3 replies
  • 2077 views

I’ve tried everything in the doc and through other posts, but  just can’t seem to make this work. The message just doesn’t display at the bottom of the page.

Best answer by mateusz.leszkiewicz

Hi @markw , It’s Mat from the Support Engineering Team 😀

I’ve created an Intercom conversation for you. It might be a some bug but we need an insights in your setup to determine what had happened.

Please continue this thread there.

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3 replies

mateusz.leszkiewicz
Intercom Team
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Hi @markw , It’s Mat from the Support Engineering Team 😀

I’ve created an Intercom conversation for you. It might be a some bug but we need an insights in your setup to determine what had happened.

Please continue this thread there.


  • New Participant
  • 2 replies
  • September 25, 2024

I experience the console message [Intercom] Launcher is disabled in settings or current page does not match display conditions, but I have hidden the default launcher as I have implemented my own launcher.  I would not expect to see the console message in this case, but it does appear.

These are my settings below, am I missing something?

window.intercomSettings = {
    api_base: "https://api-iam.intercom.io",
    app_id: "<my app id>",
    hide_default_launcher: true, // Hides the default Intercom icon
    vertical_padding: 60
  };


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi @ivang,

Can you delete the hide_default_launcher line and then hide the Messenger in the GUI here:
 


You can read more about it there:

https://www.intercom.com/help/en/articles/189-hide-the-messenger

 


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