Hey there,
Intercom seems to be down, I can’t reach out to anyone via the your intercom chat too. 
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Hey
We're currently experiencing issues on background processes in Intercom.
This is affecting different features and functions such as Help Desk with conversations not being assigned and Fin.
Our engineers are currently investigating and we'll continue to update our status page.
https://www.intercomstatus.com/us-hosting
Hey
Just a quick update on this one. Our team have implemented a fix, and you should begin to see some improvements. More details on our status page here.
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