Intercom plan didn't upgrade correctly | Community
Skip to main content
Answered

Intercom plan didn't upgrade correctly

  • December 26, 2024
  • 2 replies
  • 85 views
K

Hello!
Few days ago, we upgraded from archived Intercom Starter, to Intercom Expert. However, we didn’t receive functionality of it yet, we got upgraded to Support Pro Trial. Can we move to Intercom Expert right now? We do need Multiple Help Centers feature ASAP, so it will be a pleasure to have it.

 

Best answer by Jacques Reynolds

Hey ​@Kirill Malyshew 👋 Jacques here from Support Engineering!

I can see you reached out to our Support Team via the Messenger regarding this issue. They added Support Premium trial on your current plan as this has the multi help centre feature. However they cannot change to expert plan as that date has been set to January 11th so cannot be changed.

Any other questions regarding this, you can reach out to me here or to our support team again!

Have a lovely day 😁

    2 replies

    Graziela
    Innovator ✨
    Forum|alt.badge.img+2
    • Graziela
    • Innovator ✨
    • 44 replies
    • December 26, 2024

    Hey ​@Kirill Malyshew It might be a good idea to reach out to support and your account manager, as I believe the team here may take longer to notice

    Jacques Reynolds
    Intercom Team
    Forum|alt.badge.img+7
    • Jacques ReynoldsIntercom Team
    • Intercom Team
    • 216 replies
    • Answer
    • January 2, 2025

    Hey ​@Kirill Malyshew 👋 Jacques here from Support Engineering!

    I can see you reached out to our Support Team via the Messenger regarding this issue. They added Support Premium trial on your current plan as this has the multi help centre feature. However they cannot change to expert plan as that date has been set to January 11th so cannot be changed.

    Any other questions regarding this, you can reach out to me here or to our support team again!

    Have a lovely day 😁

    Jacques Reynolds


    Terms & ConditionsAccessibility statement