Collecting & Sending Survey Data

  • 13 June 2024
  • 2 replies

Hi All, 

I want to create a survey that can be sent out through an email campaign, or through the chat function and for that data to be linked back to the account details. When using a sharable link, the survey data is anonymous, and with the context of my survey it makes the data we receive pointless. 

Any help would be great. 


Best answer by Ebenezer.Laleye 18 June 2024, 13:33

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Hi @Caelum ! Ebenezer here from Engineering Support👋.

We actually have a very detailed article that shows you multiple ways for you to store survey data.

Here it is.

Hope this helps!

Hi @Ebenezer.Laleye 

Thank you for replying, but I have read that article before and it is not what I am looking for unfortunately. My question is not about storing the data, it is more about collecting the data. 

From my understanding, if a survey is shared through shareable link or embedded in an email, it will record the answers to the survey as anonymous and therefore cannot be stored under a user/company. 

I know that if a customer IS logged in to our portal, it will then store the survey results correctly. But the survey I am building is directed at customers who are unengaged with the platform, and therefore will not be logged into the platfrom.