Doubt about “Frequency and scheduling”

@User1594 Unfortunately the disappointing answer is going to probably be that once your user dismisses the message - it won’t appear again for them again even after the 12 weeks unless another new NPS request is pushed that they are an audience member for, meaning that 2 and 3 aren’t possible. 

I answered a similar question previously here where @Racheal from Intercom responded to confirm at that time once you dismiss it’s not going to show again.  

Not sure if anything has changed since then that I’m not aware of.   I imagine you could setup a workflow to check for people who were sent the last one during a certain time frame but didn’t respond and add a new NPS survey for people who didn’t answer but I’m not sure if there’s any data you can use to know if they dismissed it and if they did, maybe it would be better to send follow up in a different manner so it’s not annoying to have it pop up again after dismissing.  User expectation would be that you never see it again but maybe Intercom needs to add some features for “Remind me later” or ‘Ask me next time” -- I’ve seen this with some banking app offers etc.  This way if the user does have an intention to fill it out later they won’t just dismiss and you won’t be able to have it surface the popup again.

Hope this helps!