I have a survey running in our mobile app, with a fallback to email if users do not respond to the survey. At the moment users that submit the survey via email are unidentified. Is there a way to pass a long user info in the survey url to solve this?
Answered
How to identify users that respond to an Intercom survey embedded in an email?
Best answer by Eden
Hi
To confirm, when you say a fallback to email if users do not respond to the survey, are these survey methods all within a Series? It sounds like it would be best for you to connect with the support team so that they can get more details about your use case and how you are sending these surveys to users. I’ve opened a conversation with the support team for you regarding your question and they will get back to you as soon as possible! 👍
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