Hi Intercom team,
we at Center just doing our initial integration with your product and running into some problems with iOS SDK. In the documentation we found the following:
“
Surveys don't currently support real-time mobile events, meaning your app users won't receive the survey immediately after the event happens. The survey will only send when a user update is triggered:
-
A user launches your app,
-
A user closes your app and then opens it after a few moments, or
-
By updating the user via our mobile SDK methods.
”
So in our app we are trying to present Intercom survey at a specific point in time when a user performs a specific action. We did create and registered a specific event for this. According to the documentation above, a user update should force the survey to be presented. However, no matter what we tried, it did not work for us on iOS. It does work on Android though.
Can you please clarify if this functionality is supported on iOS? Maybe there is an existing bug or a specific workaround.
Thank you,
Eugene